Cancellation and Refund Policy

Last Updated: Aug 21, 2024

Thank you for choosing PropsCover. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel your subscription or request a refund. This Cancellation and Refund Policy outlines the guidelines and procedures for such cases.

Cancellation Policy

You can cancel your subscription at any time. Upon cancellation, you will continue to have access to the product or service until the end of the current billing cycle. No further charges will be incurred. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support at info@propscover.com

Refund Policy

Eligibility for Refund

We offer a refund within a specified period for the following cases:

a) Technical Issues: If you encounter significant technical issues or compatibility problems with our software that prevent its proper functioning and our support team is unable to resolve the problem within a reasonable time frame.

b) Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.

Refund Process

To request a refund, please follow these steps:

a) Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as email, subscritpion type, and reason for the refund.

b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned above.

c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 7 business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

Exclusions

The following situations are not eligible for refunds:

a) Change of Mind: If you decide that you no longer want to use our software or services but it is functioning as intended and there are no technical issues.

Policy Updates

This Cancellation and Refund Policy may be updated from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting. For any questions or concerns regarding this policy, please contact our customer support team.